VanGoghHaus is committed to protecting the privacy and security of our visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website.
1. Scope of This Policy
This policy applies to all visitors of our website and to any personal data you provide to us via contact forms, email communication, or browsing activity.
We encourage you to read this document carefully to understand how your data is handled and how you can control it.
2. Information We Collect
We collect information in the following ways:
a) Information You Provide Directly:
Your full name and email address when submitting the contact form.
Any message or inquiry content you send us voluntarily.
Your communication preferences (if you opt to receive updates or follow-ups).
b) Information Collected Automatically:
IP address and browser information.
Device type and operating system.
Referring website or source.
Date, time, and duration of your visit.
Pages visited and interactions with the website.
This technical data helps us understand user behavior and improve functionality.
3. Purpose of Data Use
Your data is used strictly for the following purposes:
To respond to your inquiries and provide customer support.
To process and manage visit bookings or group tour requests.
To enhance website performance and optimize the user experience.
To prevent technical errors, detect misuse, and maintain security.
We do not use your personal data for third-party marketing or advertising.
4. Lawful Basis for Processing
We collect and use your personal data only when:
You have given explicit consent (e.g. submitting a form).
It is necessary to provide a service you have requested (e.g. email response).
It is required to meet our legitimate interests, such as site maintenance or communication efficiency.
All processing is done in compliance with applicable privacy laws and with full respect for user rights.
5. How We Protect Your Information
We implement appropriate technical and organizational measures to secure your data, including:
Secure HTTPS encryption.
Firewall-protected servers.
Access restrictions to personal data.
Regular updates of software systems.
Only authorized personnel can access personal data, and only for designated purposes.
6. Data Retention
We retain your data only as long as necessary for the purposes stated above:
Contact form submissions are kept for up to 12 months for follow-up purposes.
Analytics and log data are anonymized or deleted after use.
When data is no longer needed, it is securely deleted or anonymized.
7. Cookies and Analytics
We use cookies to improve website functionality and measure usage. For more details, please see our Cookie Policy.
We do not use cookies for behavioral advertising or user tracking beyond session analytics.
8. Your Rights and Choices
You may:
Request access to your personal data.
Ask for corrections if your data is inaccurate.
Request deletion of your data if it is no longer required.
To exercise these rights, contact us using the information below. We respond to all valid requests in a timely and respectful manner.
9. Children’s Privacy
VanGoghHaus does not knowingly collect personal data from children under the age of 13. If you believe a child has submitted personal information, please contact us and we will act accordingly.
10. International Visitors
Our website is operated from the United States. By using our website, you understand that your data may be processed and stored in the U.S., under applicable U.S. data protection laws.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy periodically. All updates will be posted on this page with a new “Last Updated” date. We encourage users to review this page regularly to stay informed.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle personal data, please contact:
VanGoghHaus
📍 2100 L St NW, Washington, DC 20037, USA
📞 +1 202-785-4314
